Politique de remboursement

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be damaged and you need to send us a picture of the damaged print. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at laurencebphotography@icloud.com. If your return is accepted, another print will be sent to you at no cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question or any issue at laurencebphotography@icloud.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.